Returns & Complaints
Goods have not arrived!
If the goods have not arrived within a maximum of 7 working days, please inform us immediately via our contact form. We will contact you within 24 hours to discuss the further procedure.
Goods are damaged or broken!
If the package is already damaged when the postman arrives, do not accept the package and inform us immediately via our contact form.
If you see that the goods are damaged or broken when opening the package, take a picture of the damaged goods and the package and send it to us by email (patjess-retoure@email.de).
If you see that the goods are damaged or broken when opening the package, take a picture of the damaged goods and the package and send it to us by email (patjess-retoure@email.de).
Goods not as desired and you want to return the item!
You can return your order to us within 14 days. The return costs are borne by the customer. As soon as your return has been received and checked by us, we will initiate your refund and inform you about it. If you return your complete order, your shipping costs will also be refunded once.
We will respond to your inquiries from Mon-Fri within 24 hours. If you have any further questions, please feel free to contact us at any time.