Returns & Complaints
Goods have not arrived!
If the goods have not arrived within a maximum of 7 working days, please inform us immediately by phone or email (you can find our contact details in the imprint!). We will then contact our shipping service provider immediately and discuss the next steps with you.
Goods are damaged or broken!
If your package is already damaged when the postman arrives, do not accept the package and inform us immediately by email or telephone.
If you see that your goods are damaged or broken when you open the package, take a picture of the damaged goods and send it to us by email. You can find our email address in the imprint! We will get back to you immediately!
If you see that your goods are damaged or broken when you open the package, take a picture of the damaged goods and send it to us by email. You can find our email address in the imprint! We will get back to you immediately!
Goods not as desired and you want to return the item!
No problem, you can return your order to us free of charge within 14 days. Simply send us an email with the subject "Return + order number" and which items you would like to return to the following email address (patjess-retoure@email.de). We will process your return as quickly as possible and send you further instructions by email or you can simply use our returns portal.